Thank you for shopping with Rasteen Ltd. Below you’ll find important information about placing orders and our shipping process.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed on weekends or public holidays
- You will receive a confirmation email once your order is placed
2. Shipping Time
- Estimated delivery time: [5–10 business days] depending on your location
- Delivery times may vary due to unforeseen delays (weather, customs, or courier issues)
3. Shipping Fees
- Shipping costs are calculated at checkout based on your location
- Free shipping may be offered on selected products or promotions
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your order using the provided shipping link
5. International Shipping
- We may ship to selected international locations
- Customers are responsible for any customs duties, taxes, or import fees
6. Incorrect Address
- Please ensure your shipping address is correct at checkout
- We are not responsible for orders delivered to incorrect or incomplete addresses
7. Delayed or Lost Orders
- If your order is delayed or lost, please contact us
- We will work with the shipping provider to resolve the issue as quickly as possible
8. Damaged Packages
- If your package arrives damaged, contact us within 48 hours
- Please provide photos of the package and product
9. Contact Us
For any questions regarding orders or shipping, please contact us:
- Website: www.rasteenltd.com
- Email: Info@rasteenltd.com