Thank you for shopping with Rasteen Ltd. We want you to be satisfied with your purchase. This policy outlines the conditions for returns, refunds, and exchanges.
1. Returns
- You may request a return within [7–14 days] of receiving your order
- Items must be unused, in original condition, and in original packaging
- Proof of purchase (receipt or order confirmation) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
- Used or damaged items (not due to our error)
- Personal care or hygiene products
- Final sale or clearance items
3. Refunds
- Once your return is received and inspected, we will notify you of approval or rejection
- If approved, your refund will be processed to your original payment method
- Refunds may take 5–10 business days to appear depending on your bank or payment provider
4. Exchanges
We only replace items if they are:
- Defective
- Damaged during delivery
- Incorrect items sent
If you need an exchange, please contact us first.
5. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping costs are non-refundable
6. Damaged or Incorrect Items
If you receive a damaged or wrong item:
- Contact us within 48 hours of delivery
- Provide photos and order details
- We will arrange a replacement or refund
7. Order Cancellations
- Orders can be canceled within [12–24 hours] of placing them
- Once shipped, orders cannot be canceled
8. Contact Us
If you have any questions about returns or refunds, please contact us:
- Website: www.rasteenltd.com
- Email: Info@rasteenltd.com